The Blue Screen of Death (BSOD) can be alarming, but many common issues can be resolved with some simple troubleshooting steps. Here’s a user-friendly guide to help you investigate and potentially fix BSOD errors.

1. Note the Error Message

• When you encounter a BSOD, take a photo or write down the error code and message (e.g., CRITICAL_PROCESS_DIED). This information can help diagnose the issue later.
  
• Report it to support@cascadeits.us and attach the screenshot

2. Restart Your Computer

• In many cases, simply restarting your computer can resolve temporary issues. After rebooting, see if the BSOD occurs again.

3. Check for New Hardware or Software

• If the BSOD started after installing new hardware or software, try removing or uninstalling them. Boot your computer again to see if the problem persists.

4. Boot in Safe Mode

• Safe Mode loads only essential drivers and services, helping you troubleshoot:
  • Restart your computer and press F8 (or Shift + F8 for some systems) before Windows starts loading.
  • Select Safe Mode from the menu.
  • If the BSOD does not occur in Safe Mode, it may be due to a driver or software issue.

5. Run Windows Update

• Ensure your system is up to date, as updates can fix bugs and improve stability:
  • Go to Settings > Update & Security > Windows Update and check for updates.
    
• If disabled, please reach out to us.

6. Update Drivers

• Outdated or incompatible drivers can cause BSOD errors. Update your drivers:
  • Open Device Manager (right-click on the Start menu).
  • Expand the categories, right-click on the device, and select Update driver.

7. Check Disk for Errors

• Running a disk check can help identify and fix issues:
  • Open Command Prompt as an administrator.
  • Type chkdsk /f and press Enter. You may need to restart your computer.

8. Run System File Checker (SFC)

• This tool can repair corrupted system files:
  • Open Command Prompt as an administrator.
  • Type sfc /scannow and press Enter. Wait for the scan to complete.

9. Check for Malware

• Malware infections can cause system instability:
  • Run a full scan using Windows Defender or a reputable antivirus program to check for malware.